Frequently Asked Questions
Everything you need to know about our curated essentials and shipping policies.
What is the Neutral Ground philosophy on garment quality?
We prioritize longevity and timeless design. Each piece is crafted using premium, ethically sourced materials like organic cotton and recycled wool to ensure your wardrobe staples last for seasons, not weeks.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn garments with original tags attached. Exchanges are free of charge, while returns for a refund incur a small shipping and handling fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. As our styles range from tailored to oversized, we recommend checking the individual garment specs before purchasing.
Do you offer international shipping?
Yes, Neutral Ground ships to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna and Afterpay.